From October 2024 to June 2026 I was Head of Agency Sales at an award-winning UK performance marketing agency working with SMEs in services and ecommerce. I led 25 people across the UK and US.
The UK team had missed every target in the first half of 2025. A top seller had been promoted into management and it hadn't worked. The team was stagnating, and a few top account executives had too much say over the culture. It needed new people, lead data run by a system rather than instinct, live coaching for the SDRs, and tracking for lead-to-deal rates and missed upsells. Within four months it reached 109% of quota.
The US side had plenty of people and no presence or leadership. Progression was limited, and so was the range of services on sale. Cold-calling technique was poor, and the time difference meant nobody was watching. So I worked US hours and managed the team hands-on. Contract value grew 44% year on year against 25% volume growth, and lead-to-deal conversion rose from under 20% to 30% while lead flow grew 72%.