In plain English: these terms cover every paid service. Each piece of work also has a written scope that says what I'll do and what it costs. You own what I make for you once it's paid for, your ad spend goes straight to Google, Meta or Microsoft, and ongoing work runs month to month with 30 days' notice.
1. About these terms
These terms apply to services provided by Stratus Growth Limited, company number 17473029, registered in England and Wales, registered office 79 Belgrave Road, Aylesbury, HP19 9TN ("I", "me"), to the business that engages me (the "client").
Each engagement has a written scope, signed through Google Workspace eSignature, setting out the work, the fees and any start date. If the scope and these terms differ, the scope takes priority for that engagement. A change to the scope is agreed in writing, including by email, before the changed work starts. Booking a paid call or teardown online means accepting these terms for that call.
2. Services
Free scoping calls, paid issue calls, ad account teardowns, AI visibility teardowns, commercial audits, fractional sales and commercial leadership, ad management, Set Up and Go, and AI training and implementation, as described in each scope. I provide them with reasonable skill and care.
3. Fees, payment and VAT
- Paid issue call: £150. Ad account teardown: £97. AI visibility teardown: £97. Paid in full when booking, through Stripe.
- All other services are quoted in the written scope.
- Stratus Growth Limited is not VAT registered, so no VAT is charged.
- The commercial audit fee is credited against the first month of a retainer if the client asks me to implement the plan. Teardown fees are credited against follow-on work.
- Retained services are invoiced monthly in advance. One-off work is invoiced as the scope sets out. Invoices are due within 14 days.
- If an invoice is late, I may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and pause the work until it is paid.
4. Cancelling or moving a paid call
- You can reschedule or cancel a paid call or teardown for a full refund up to 24 hours before it starts.
- Inside 24 hours, you can reschedule once at no cost. The fee isn't refunded.
- If I need to cancel, you get a full refund or a new time, whichever you prefer.
5. Term and ending the work
Retained services run month to month, and either side can end them with 30 days' written notice.
Either side can end an engagement straight away by written notice if the other seriously breaks these terms and doesn't put it right within 14 days of being asked, or becomes insolvent.
When an engagement ends, the client pays for work done up to the end date, and I hand over the finished and in-progress work that has been paid for. Accounts, tools and data already sit in the client's own name.
6. Ad spend and accounts
Ad spend is paid directly by the client to Google, Meta or Microsoft and is never marked up. Ad accounts are owned by the client with admin access in the client's name. Tool subscriptions such as Clay and Lemlist are paid for by the client and set up in the client's own accounts.
7. Client responsibilities
Access, information and people the work needs, on time. For the commercial audit: a founder interview, one member of the sales team, read-only CRM access, recordings of recent sales calls or access to live calls, and recent proposals. Delays caused by missing access move the timeline by the same amount.
8. Data protection and call recordings
Where I process personal data on the client's behalf, including call recordings for the commercial audit, the client is the controller and I am the processor under UK GDPR. In that case I:
- only process the data on the client's documented instructions, for the work in the scope;
- make sure anyone who handles it is bound to keep it confidential;
- keep it secure, in accounts protected by strong passwords and two-factor sign-in;
- only use the sub-processors listed in the privacy policy, and tell the client before adding a new one so they can object;
- help the client respond to requests from the people in the data, and with any security incident, which I report without undue delay;
- delete or return the data when the work ends, unless the law requires me to keep it;
- give the client the information needed to show these obligations are met.
The client confirms that call recordings were made with proper notice to everyone on them.
9. Intellectual property
Documents, playbooks, sequences and other deliverables made for the client belong to the client once paid for, and I assign them to the client at that point. I keep the rights in my own tools, templates, methods and general know-how, and the client gets a free, permanent licence to use any of them that are built into the deliverables. Nothing made for a previous client is reused.
10. Confidentiality
Both sides keep the other's confidential information confidential, during the engagement and after it ends, and only use it for the work. This doesn't cover information that is already public, that the receiving side already had or gets independently, or that the law or a regulator requires to be shared.
11. No guaranteed results
I don't promise specific revenue, leads or return on ad spend. Sales systems and ad accounts improve step by step, and I report honestly on what is and isn't working.
12. Liability
- My total liability for each engagement is limited to the fees the client paid me in the three months before the claim arose.
- I'm not liable for indirect or consequential loss, or for loss of profit, revenue, business or data.
- I'm not liable for decisions made by Google, Meta, Microsoft or any other platform, including account suspensions, policy changes or the cost of ad spend.
- Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow to be limited.
13. Subcontracting and partners
Where a client needs full SEO beyond the basics, I bring in a specialist partner. I tell the client before any part of the work is subcontracted, stay the client's point of contact, and remain responsible for the work under these terms.
14. General
Neither side is responsible for delays caused by events outside its reasonable control. If any part of these terms is found invalid, the rest still applies. These terms and the scope are the whole agreement for the engagement.
15. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.